Privacy Policy

Welcome to Petties Zone (“we”, “our”, or “us”). We’re passionate about providing quality products for your beloved pets while respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pettieszone.com.

1. Information We Collect

We collect information that helps us provide our pet-loving community with the best possible service:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase (though we never store full card details).
• Pet Information: Optional details about your pets that you may provide to help us personalise recommendations.
• Transaction Data: Purchase history, products viewed, and cart information.
• Technical Data: IP address, browser type, device information, and cookies (see Section 6).
• Communication Data: Any correspondence with our Oxford-based team.

2. How We Use Your Information

Your data helps us create a tail-wagging experience:

• Process orders and deliver your pet essentials worldwide (except certain Asian and remote areas)
• Provide customer support from our Oxford headquarters
• Improve our website and product offerings (like our popular Home, Garden & Travel pet accessories)
• Send relevant offers about pet food, medications, or supplements – only if you opt in
• Prevent fraud and ensure payment security (we’re PCI DSS compliant)

3. Data Sharing & Disclosure

We treat your data as carefully as we’d treat our own pets’ information:

• Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, PayPal, JCB), shipping, and IT services.
• Legal Requirements: When required by law or to protect our business, customers, or pets’ welfare.
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.

We never sell your data to third-party marketers.

4. Data Storage & Security

Based at 89 Cornmarket St, Oxford, we implement robust measures to protect your information:

• End-to-end encryption for all transactions
• PCI DSS compliance – the highest payment security standard
• Secure servers with limited access
• Regular security audits

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and keep them confidential.

5. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent for marketing communications

To exercise these rights, contact our team at [email protected]. We’ll respond faster than a puppy to dinner time (typically within 24 hours).

6. Cookies & Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences (like your pet type selection under Dogs/Cats)
• Analyse website traffic to improve our pet products range
• Enable secure checkout for medications and supplements

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (with some exceptions), your data may be transferred outside your home country. We ensure all transfers comply with applicable laws and maintain adequate protection.

8. Children’s Privacy

Our website is not intended for children under 16. We don’t knowingly collect their data – our focus is on pets and their adult owners!

9. Policy Updates

We may update this policy as our business grows (just like puppies do!). Significant changes will be notified via email or website notice.

10. Contact Us

For privacy questions or concerns, contact our friendly team:

Email: [email protected]
Address: 89 Cornmarket St, Oxford, GB OX4D 8ZV