Welcome to our FAQ section, where we’ve compiled answers to common questions about our premium pet products and services. At Petties Zone, we’re committed to making your pet care shopping experience as smooth as possible!
🔍 About Petties Zone
What kind of products does Petties Zone specialise in?
We’re your one-stop shop for premium pet care! Our carefully curated selection includes:
- Health essentials (medications & supplements)
- Nutritional food options
- Comfortable home products (beds, furniture)
- Travel accessories for your adventures
- Garden items for outdoor pets
🛒 Ordering & Account Questions
Do I need to create an account to place an order?
While you can check out as a guest, creating an account lets you:
- Track your order history
- Save your pet’s preferences
- Get personalised recommendations
- Enjoy faster checkout
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
🚚 Delivery & Shipping
What are my delivery options?
We offer two thoughtful shipping methods:
- Express Tail-Wagging Delivery (DHL/FedEx)
- 10-15 days after dispatch
- £12.95 flat rate
- Ideal for urgent needs like medications
- Free Happy Tails Shipping (EMS)
- 15-25 days after dispatch
- FREE for orders over £50
- Perfect for non-urgent bulk orders
Do you ship to my country?
We ship worldwide from our Oxford headquarters, with exceptions for some Asian countries and remote areas. If you’re unsure about delivery to your location, just email [email protected] and our team will check for you!
How do you handle temperature-sensitive items?
Your pet’s health comes first! Medications and certain foods are packed with cooling materials when needed. We monitor weather conditions and may delay shipments during extreme temperatures to ensure product integrity – we’ll always notify you if this affects your order.
🔄 Returns & Exchanges
What’s your return policy?
We offer a 15-day no-stress return window for unused items in original packaging. Because we understand that pets can be picky (especially about beds!), we make returns simple:
- Email us at [email protected] with your order number
- We’ll send return instructions
- Once received, we’ll process your refund
What if my pet medication arrives damaged?
While we take extreme care with fragile items, if any product arrives damaged:
- Contact us immediately (within 48 hours of delivery)
- Provide photos of the damaged item and packaging
- We’ll arrange a replacement or refund at no extra cost
🐕 Product-Specific Questions
Are prescription medications available internationally?
We can ship certain prescription medications globally (where permitted by law). You’ll need to:
- Upload a valid prescription from your vet
- Allow extra processing time for verification
- Be aware of any import restrictions in your country
How do I choose the right supplements for my pet?
Our Aniforte supplements are vet-approved, but we recommend:
- Consulting your veterinarian first
- Considering your pet’s age, breed, and health needs
- Reading product descriptions carefully
- Starting with small quantities if trying something new
❓ Still Have Questions?
Our friendly team at 89 Cornmarket St, Oxford is always ready to help fellow pet lovers. Email us at [email protected] for prompt, personalised assistance. We typically respond within 24 hours (except weekends when we’re busy playing with our own pets!).
Thank you for trusting Petties Zone with your pet care needs – we’re honoured to be part of your pet’s happy, healthy life! 🐾